FAQ

Q:Where can I download engraving machine parameters?

A: Click the "Download"link under "Supports".

Q: How long does it take to assemble?

A: 10-20 minutes.This machine comes as a kit. You need to assemble it yourself.All tools and part are included in the kit. 

Q: Which engraving software is supported?

A: LaserGrbl (Free)(Win XP, Win 7, Win 8, Win 10, Win 11)

LightBurn (Paid-30 Day Free Trial)(Mac OS, Linux, Win XP, Win 7, Win 8, Win 10, Win 11)

Q: I download the lightburn program and it doesn't work i am using mac OS monterrey.

Q: Just bought a a10 pro ans the cross arm that holds the laser has alot of play back and forth how do you fix this?

Q: What materials can be engraved?

A: Carving Objects: Wood, bamboo, cardboard, glass, ceramic, PCB board, aluminum oxide, non-reflective Electroplating layer and paint surface layer metal, plastic (opaque), cotton cloth, slate, leather, and other materials that can be burned by laser.
Cutting Objects:Cardboard, non-woven fabric, wood board, acrylic, some thin plastic board, sponge.

Q: Can I engrave metal and stainless steel?

A: You can mark the metal after plating or spraying (acting on the coating or oxide layer), stainless steel (the effect is better after the stainless steel is painted black. Note: It is not engraving, but discoloration).

Q: What's the laser's lifetime?

A: The laser module have over 10000 hours lifetime.

Q: How many hours can the Laser Engraving Machine work continuously?

A: 24 hours (In a well-ventilated environment).

Q: Can I regulate the laser power or the laser power is adjustable?

A: yes, can adjustable.

Q: Can the laser module be replaced?

A: Yes, but the Laser Module input voltage needs to support 12V.

Q: How long is the warranty period?

A: 12 months warranty (We will send you the corresponding non-artificially damaged parts for free).

Q: Is it possible to engrave cylindrical surfaces?

A: You need to purchase Atomstack R3 Rotary Roller as an accessory to sculpt the cylindrical surface.

Q:What is the maximum thickness of acrylic it can cut?

A :The results we have tested so far: the thickest 12mm, black acrylic sheet, can be cut and penetrated

Q:Can this be used to cut leather , if yes how many passes for each thickness ?

A:Leather can be cut, and the thickness within 2mm can be cut and penetrated at one time.

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